Adviser Support

Financial Adviser Admin Support
We support financial advice firms in many different ways.  Whilst you can simply send your administrator a task list to work through, we tend to find that the advice firms who liaise with their administrator regularly, will get the most out of the service, and benefit from our experience.

Please find below a few examples of how we can potentially offer support:

• Review preparation
• Review letters
• Diary management
• Servicing requests
• Valuations
• Illustrations
• New business processing 
• Pre populate forms
• Proactive pipeline management
• Back-office system updates
• Client correspondence
• Issue & chase LOA’s, gather data
• Fund switches, redirections, withdrawals
• Investment platform administration
• Product provider liaison
• Client ID verification
• Risk profile questionnaires
• Download contract notes
• Sort, scan & process post
• Fee invoices
• Income & Expense Questionnaires
• Cash balance reports
• Pension transfer administration
• Protection applications by telephone
• Collate MI data
• Maintain client files, electronic filing
• Transcribe meeting notes (audio & handwritten)
• Order stationery & literature
• CPD recording
• Agency administration

All firms ask for support in different ways, with different tasks, processes and systems.  That’s why our support will be bespoke to your specific requirements.

Furthermore, we can support your paraplanners, and ensure that they have sufficient information in order to perform their role. 

PA Support
Your administrator may also be able to assist with general PA support. For example:

• Transcription 
• Email management  x
• Diary management
• Mailshot & email campaigns
• CRM & database management
• Screen phone calls
• Liaise with suppliers
• Book attendance at seminars & events

Project Support
Our core service is providing ongoing support, but if we have capacity, we’ll be happy to help with projects too.  Please ask for details.

See also Novation Support.

LOA Submission Guide
We maintain an extensive database of the current LOA submission requirements for all the main product providers, along with contact details for many specific departments. We audit the data fully on a regular basis, and it can help to ensure that your LOAs reach the right department first time, and minimise unnecessary rejections.

Further details: LINK 

LOAs and AI
We hold a licence for 4Admin’s LOA Tool, helping to streamline the LOA process and save time. The tool can read plan information, and provide a summary of the data, in seconds. Please feel free to ask for details.

Filing Structure
No filing structure?  No problem.  Why not let us to implement one for you, enabling you to locate filed documents very quickly in the future.

Mortgage Administration
Whilst mortgage administration is not a core element of our business, some members of our team do have experience.  We’ll only offer you support if we are confident that the administrator has the right level of experience for what you need, so please feel free to ask. 

What Don’t We Do?
Much of what we do supports the paraplanning role, for example, data gathering and creating illustrations. However, we are not paraplanners, and this is not what our team is trained to do.  We are not able to create your suitability reports, nor perform calculations.  We can recommend some excellent outsourced paraplanning firms, should you need one.

Furthermore, we cannot train your own staff or contractors, this is not our role.  Please do not ask us to do this.

And lastly, we cannot make coffee for your clients, as much as we would like to.