1. Introduction
The website www.intuitivesupportservices.com (the “Website”) is owned and operated by Intuitive Support Services Limited (“we”, “us”, or “our”).
If you’re reading this, you’ve found our website – thank you. We try to make our online information genuinely useful for visitors.
This Privacy Policy explains how we collect, use and protect any personal information you provide to us through this Website. We are committed to safeguarding your privacy and ensuring that any information you provide will only be used in accordance with this statement.
If you do not contact us or submit any forms, we will not hold any of your personal information.
If you have any questions about how we handle other types of data (for example, data obtained outside of this website), please contact us to request a copy of our full Privacy Policy.
By providing us with your data, you confirm that you are over 13 years of age.
Intuitive Support Services Limited is the data controller, responsible for your personal data.
If you are unhappy with how we collect or use your data, you have the right to complain to the Information Commissioner’s Office (ICO) – the UK’s data protection authority (www.ico.org.uk). However, we would appreciate the opportunity to resolve your concerns directly before you approach the ICO.
2. Who We Are
We have been operating since 2014. Our registered office is at:
15 Finch Road, Stanway, Colchester, Essex, CO3 8DF.
Our Directors are Debbie Condon and David Cruse, supported by our employed team. Together, we are Intuitive Support Services Limited.
3. Changes to This Policy
We may update this Privacy Policy periodically by publishing a new version on this page. You should check this page occasionally to ensure you are happy with any changes.
4. Data Sharing
We do not sell, trade, or share personal data with other organisations for marketing, research, or commercial purposes – nor do we intend to.
If at any future time we considered sharing data with another organisation, we would only do so with your explicit opt-in consent. Our ongoing silence on the matter means we are not doing so.
5. Who Has Access to Your Data
Access to personal data is strictly limited to the Directors and authorised employees of Intuitive Support Services Limited, along with trusted individuals who assist with secure data backup. All such individuals are bound by confidentiality and data protection obligations.
6. What Data We Collect and How We Use It
We may collect personal data from you when you:
-Complete a subscription or enquiry form, or
-Contact us directly by email via the website.
This may include:
Name
-Email address
-Postal address
-Telephone number
We use this information to:
-Respond to your enquiry or subscription request
-Provide access to our services
-Maintain accurate administrative and contact records
Your personal information is held securely and used only for these purposes. It is never shared with third parties for marketing or unrelated purposes.
7. IP Addresses and System Security
If you access the LOA Submission Guide, we automatically record your IP address.
We use this information to:
-Prevent unauthorised access
-Ensure login credentials are not shared
-Restrict or block access if necessary
This processing is carried out under our legitimate interest in maintaining system integrity and protecting our intellectual property. Further details can be found in our Terms & Conditions available on this website.
8. Non-Personal Data
We also collect anonymous, non-personally identifiable information such as website visitor numbers and page views. This helps us understand which parts of our website are most useful and improve our content accordingly.
9. Sensitive Data
We do not collect any special category or sensitive personal data (e.g. health, ethnicity, political opinions, religious beliefs, or criminal data) through our website.
10. Where Your Data Is Stored
All data is stored on our secure UK-based servers.
Access is encrypted, password-protected, and restricted to authorised users via multi-factor authentication. We do not maintain paper records.
11. Data Security
We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.
Only employees or trusted contractors who need access for legitimate business purposes can view or process personal data, and they are bound by confidentiality obligations.
We also maintain a data-breach procedure and will notify you and the relevant authorities where legally required.
12. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Retention periods are determined based on:
-The nature and sensitivity of the data
-The purpose of processing
-Applicable legal and regulatory obligations
-Once data is no longer required, it will be securely deleted or anonymised.
13. Cookies
A cookie is a small file that may be placed on your device to help us analyse web traffic or recognise you when you return to the site.
We use traffic log cookies to identify which pages are most visited. This helps us improve our website and tailor content to user interests.
Cookies do not give us access to your computer or personal information other than what you choose to share.
You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your settings to decline them if preferred. Please note that disabling cookies may limit certain website functions.
For more information, visit www.allaboutcookies.org
14. Links to Other Websites
Our website may contain links to other websites of interest. Once you leave our site, we cannot control or be responsible for how those sites use your data.
We recommend reviewing the privacy policy of any website you visit.
15. Your Legal Rights
Under UK data protection law, you have the right to:
-Request access to your personal data
-Request correction of inaccurate or incomplete data
-Request erasure (“the right to be forgotten”)
-Object to or restrict certain types of processing
-Request transfer of your data to another provider
-Withdraw consent (where processing is based on consent)
To exercise any of these rights, please contact us at:
📧 info@intuitivesupportservices.com
We will not charge a fee for legitimate requests, though we may charge or refuse to act if a request is clearly unfounded or excessive.
We may need to verify your identity before fulfilling your request to protect your data.
We aim to respond to all requests within one month.
16. Queries About Privacy
If you have any questions, comments or requests about this Privacy Policy, please contact us at:
📧 info@intuitivesupportservices.com
17. Other Data Held by Intuitive Support Services Ltd
If you wish to understand how we process other categories of data not collected through this website (for example, client or staff data), please contact us to request our full Privacy Policy.