1. Introduction
The website www.intuitivesupportservices.com (the “Website”) is owned and operated by Intuitive Support Services Limited (“we”, “us”, or “our”).
If you’re reading this, you’ve found our website – thank you. We try to make our online information genuinely useful for visitors.
This Privacy Policy explains how we collect, use and protect any personal information you provide to us through this Website. We are committed to safeguarding your privacy and ensuring that any information you provide will only be used in accordance with this statement.
Even if you do not contact us directly, certain limited technical information (such as IP addresses and cookie data) may be collected automatically when you visit the Website.
If you have any questions about how we handle other types of data (for example, data obtained outside of this website), please contact us to request a copy of our full Privacy Policy.
Our Website is not intended for children and we do not knowingly collect data relating to children.
Intuitive Support Services Limited is the data controller, responsible for your personal data.
If you are unhappy with how we collect or use your data, you have the right to complain to the Information Commissioner’s Office (ICO) – the UK’s data protection authority (www.ico.org.uk). We would, however, welcome the opportunity to address your concerns directly before you contact the ICO.
2. Who We Are
We have been operating since 2014. Our registered office is at:
15 Finch Road, Stanway, Colchester, Essex, CO3 8DF.
Our Directors are Debbie Condon and David Cruse, supported by our employed team. Together, we are Intuitive Support Services Limited.
3. Changes to This Policy
We may update this Privacy Policy periodically by publishing a new version on this page. You should check this page occasionally to ensure you are happy with any changes.
4. Data Sharing and Third-Party Processors
We do not sell, trade, or share personal data with other organisations for marketing, research, or commercial purposes.
We may use trusted third-party service providers (such as website hosting, payment processing, email hosting, analytics providers, and IT support providers) to support the operation of our Website. These providers act as data processors and only process data on our instructions under appropriate data protection agreements.
We do not currently share personal data with third parties for marketing purposes. This includes third-party form and document service providers used to collect subscription or application information on our behalf.
5. Who Has Access to Your Data
Access to personal data is strictly limited to the Directors and authorised employees of Intuitive Support Services Limited, along with trusted individuals who assist with secure data backup. All such individuals are bound by confidentiality and data protection obligations.
6. What Data We Collect and How We Use It
We may collect personal data and certain technical data from you when you:
-Complete a subscription or enquiry form (including forms hosted by trusted third-party providers), or
-Contact us directly by email via the website.
This may include:
-Name
-Email address
-Postal address
-Telephone number
We use this information to:
-Respond to your enquiry or subscription request
-Provide access to our services
-Maintain accurate administrative and contact records
Your personal information is held securely and used only for these purposes. It is never shared with third parties for marketing or unrelated purposes.
Our lawful basis for processing this data is:
-Contractual necessity – where processing is required to provide subscription services.
-Legitimate interests – where processing is necessary to respond to enquiries and administer our business.
-Legal obligation – where we are required to retain records for tax or regulatory purposes.
We apply the principle of data minimisation and only collect personal data that is necessary for the purposes described in this policy.
7. IP Addresses and System Security
If you access restricted areas of our Website, including the LOA Submission Guide, we automatically record your IP address.
We use this information to:
-Prevent unauthorised access
-Ensure login credentials are not shared
-Restrict or block access if necessary
This processing is carried out under our legitimate interest in maintaining system integrity and protecting our intellectual property. Further details can be found in our Terms & Conditions available on this website.
8. Non-Personal Data
We may collect aggregated and anonymised statistical data (such as visitor numbers and page views). This data does not identify any individual and is used to help us improve our Website.
9. Sensitive Data
We do not collect any special category or sensitive personal data (e.g. health, ethnicity, political opinions, religious beliefs, or criminal data) through our website.
10. Where Your Data Is Stored
Data is stored securely within the UK or European Economic Area (EEA). Where data is transferred outside the UK/EEA, appropriate safeguards are in place in accordance with UK data protection law. Access is encrypted, password-protected, and restricted to authorised users via multi-factor authentication.
11. Data Security
We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.
Only employees or trusted contractors who need access for legitimate business purposes can view or process personal data, and they are bound by confidentiality obligations.
We also maintain a data-breach procedure and will notify you and the relevant authorities where legally required.
12. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Retention periods are determined based on:
-The nature and sensitivity of the data
-The purpose of processing
-Applicable legal and regulatory obligations
-Once data is no longer required, it will be securely deleted or anonymised.
13. Cookies
A cookie is a small file that may be placed on your device to help us analyse web traffic or recognise you when you return to the site.
We use traffic log cookies to identify which pages are most visited. This helps us improve our website and tailor content to user interests.
Cookies do not give us access to your computer or personal information other than what you choose to share.
You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your settings to decline them if preferred. Please note that disabling cookies may limit certain website functions.
Where legally required, we obtain your consent before placing non-essential cookies on your device.
For more information, visit www.allaboutcookies.org
14. Links to Other Websites
Our website may contain links to other websites of interest. Once you leave our site, we cannot control or be responsible for how those sites use your data.
We recommend reviewing the privacy policy of any website you visit.
15. Your Legal Rights
Under UK data protection law, you have the right to:
-Request access to your personal data
-Request correction of inaccurate or incomplete data
-Request erasure (“the right to be forgotten”)
-Object to or restrict certain types of processing
-Request transfer of your data to another provider
-Withdraw consent (where processing is based on consent)
To exercise any of these rights, please contact us at:
📧 info@intuitivesupportservices.com
We will not charge a fee for legitimate requests, though we may charge or refuse to act if a request is clearly unfounded or excessive.
We may need to verify your identity before fulfilling your request to protect your data.
We aim to respond to all requests within one month.
16. Queries About Privacy
If you have any questions, comments or requests about this Privacy Policy, please contact us at:
📧 info@intuitivesupportservices.com
17. Other Data Held by Intuitive Support Services Ltd
If you wish to understand how we process other categories of data not collected through this website (for example, client or staff data), please contact us to request our full Privacy Policy.
Last updated: February 2026