Financial Adviser Admin Support
We support financial advice firms in many different ways. Whilst you can simply send your administrator a task list to work through, we tend to find that the advice firms who liaise with their administrator regularly, will get the most out of the service, and benefit from our experience.
Please find below a few examples of how we can potentially offer support:
• Review preparation
• Review letters
• Diary management
• Servicing requests
• Valuations
• Illustrations
• New business processingÂ
• Pre populate forms
• Proactive pipeline management
• Back-office system updates
• Client correspondence
• Issue & chase LOA’s, gather data
• Fund switches, redirections, withdrawals
• Investment platform administration
• Product provider liaison
• Client ID verification
• Risk profile questionnaires
• Download contract notes
• Sort, scan & process post
• Fee invoices
• Income & Expense Questionnaires
• Cash balance reports
• Pension transfer administration
• Protection applications by telephone
• Collate MI data
• Maintain client files, electronic filing
• Transcribe meeting notes (audio & handwritten)
• Order stationery & literature
• CPD recording
• Agency administration
All firms ask for support in different ways, with different tasks, processes and systems. That’s why our support will be bespoke to your specific requirements.
Furthermore, we can support your paraplanners, and ensure that they have sufficient information in order to perform their role.Â
Mortgage Administration
Whilst mortgage administration is not a core element of our business, some members of our team do have a background in mortgage administration. We will only offer you support if we are confident that the administrator has the right level of experience for what you need, so please feel free to ask.Â
PAÂ Support
Your administrator may also be able to assist with general PA support. For example:
• TranscriptionÂ
• Email management x
• Diary management
• Mailshot & email campaigns
• CRM & database management
• Screen phone calls
• Liaise with suppliers
• Book attendance at seminars & events
Project Support
Whilst our core business is providing ongoing support, if we have capacity we will be happy to help with projects too. Please ask for details.
Novation Support
If you need help with the management of a novation, we might be able to offer you dedicated support for the project.Â
We have experience supporting a number of firms with their novation projects, and we hold an extensive database of contact details for the product providers, along with details of their specific novation requirements. Please get in touch for further details.
Filing Structure
No filing structure in place? No problem. Why not let us to implement one for you, enabling you to locate filed documents very quickly in the future.
Sharing Our Knowledge
We work hard to support our administrators, helping them to continuously learn new skills, and become more efficient. We believe a process can always be further improved. Internally, our administrators have access to a huge array of tools, templates and best practice guides. If you’re ever wondering whether there might be a more efficient way of doing something, perhaps we can help. We’re always happy to make suggestions that might help you to improve or streamline an existing process.
Free LOA Guide
Please also check out our LOA Submission Guide, which is a free resource that we share.
What Can’t We Help With?
Much of what we do supports the paraplanning role, for example, coordinating LOAs, data gathering, creating illustrations and updating the back-office system. However, we are not paraplanners, and although our team are very knowledgeable, paraplanning is not our strength, nor what we are trained to do. We are not able to create your suitability reports, nor perform calculations. We can recommend some excellent outsourced paraplanning firms, should you need one.
  