Introduction
The website www.intuitivesupportservices.com (the “website”) is owned by Intuitive Support Services Limited (“we/us”).
If you are reading this you have found our website. We try to get you to read our website by creating information that is useful for you.
This policy sets out the basis on which any personal information we collect from you, or that you provide to us, through this website will be processed by us. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. If you don’t contact us and give us your details, we don’t have your details.
If you have any questions about how we handle other data (which we hold, but which was not collected through this website), please get in touch to request our full Privacy Policy.
By providing us with your data, you warrant to us that you are over 13 years of age.
Intuitive Support Services Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
We are committed to protecting the privacy of visitors to our Website and complying with all applicable laws in the use of the information we collect about you. Please read the following policy carefully to understand our views and practices regarding your personal information and how we will treat it, including what type of information is collected and tracked on the website, how the information is used, and with whom the information is shared.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
Who is holding your information?
We have been in business since 2014, and our registered office is 15 Finch Road, Colchester Essex CO3 8DF. Debbie Condon and David Cruse are the two Directors, and between us we are Intuitive Support Services Limited, along with the team that we employ.
Changes to our Privacy Policy
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated 7th December 2023.
Data sharing
We do not sell, exchange or share the data we hold with organisations who may want to sell you something or use your data for research or other purposes. Nor are we planning to do so. If at any point we decided to exchange lists with another organisation, we would ask you to ‘opt-in’ to such a system. Our continuing silence means we are not doing so.
Who has access to your data?
We restrict who can access data that is held, and this is limited to the Directors and employees of Intuitive Support Services Limited only, and also a number of individuals who are authorised to back up our data.
What data do we collect, and how do we use that data?
We might collect data from you, from one of two places within our Website:
Our enquiry form on our Contact Us page
If you complete the enquiry form on our Contact Us page, this might include:
• Name
• Email address
• How you heard about us
• The nature of your enquiry
Your personal information will be treated as confidential by us and held in accordance with current Data Protection Legislation. By submitting an enquiry form via our website, you consent to being contacted by Intuitive Support Services Limited without prior notice or arrangement by using the contact details provided on the form, and as such we will contact you in relation to our services.
We require this information to understand your needs, to deal with your enquiry, and also to potentially provide you with a service, should you become a customer. Your details will never be shared with anyone else. Furthermore your details will never be used for direct marketing purposes, unless you have indicated on the form that you would like to be added to the Intuitive Mailing List.
If you have indicated on the form that you would like to be added to the Intuitive Mailing List, your email address will be added to our mailing list, which is managed within Mailchimp. You will receive no more than 1 email a month, & we’ll never share your details with anyone else. We use the list to let you know when we have capacity, company updates, & we might also share industry news. You can leave the list at any time.
Non-Personally Identifiable Information
Lastly, we collect anonymous “Non-Personally Identifiable Information”, such as information about how many people visit our website, and which pages they visit.
Sensitive data
We do not collect any Sensitive Data about you through our website. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where is your data located?
In common with most small businesses, we do not have any tailor-made software – we use mainstream packages for everything we do. All of our data is held on our secure server, and all data remains in the UK. Access to our secure server is encrypted and password protected. Access is restricted based on security groups and permissions using Dual Form Factor authentication, and secured direct point to point connections provides further security. There are no paper records held.
Data security
We are committed to ensuring that your information is secure. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
What are cookies and how do we use them?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
For more information about cookies, including how to set your internet browser to reject cookies, please go to www.allaboutcookies.org.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent
You can see more about these rights at: HERE
If you wish to exercise any of the rights set out above, please contact us at: info@intuitivesupportservices.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Queries about privacy
If you have any questions/comments or requests about privacy, please feel free to contact us at: info@intuitivesupportservices.com
Other data held by Intuitive Support Services Ltd
If you have any questions about how we handle other data (which we hold, but which was not collected through this website), please get in touch to request our full Privacy Policy.